The contract of hire shall be between the Hirer and the Property Owner and subject to the Conditions of Hire. Home From Home (Wales) Ltd act only as agents for the owners. The contract of hire is not effective until payment has been received and written confirmation of the booking is dispatched to the hirer.
Home From Home (Wales) Ltd has the responsibility of administering your booking. At all times we act as an agent working under the direction and control of the owner. The everyday management of the property is undertaken on the owner's behalf and under their direction. Therefore, Home From Home (Wales) Ltd will accept no responsibility for any problems that may arise with the holiday property and all legal responsibility will remain with the owner(s).
All property information that is displayed on our website or in our brochure is given in good faith and has been approved by the property owners. Although we take all reasonable steps to ensure the descriptions and our records are accurate, we rely on the property owner(s) to inform us of any changes or updates as and when they occur. Home From Home will accept no responsibility for any inaccuracy in the advert.
We reserve the right to amend prices without notice.
Early booking and senior citizen discounts must be claimed at the time of booking. Only one discount may be claimed for each booking. Parties claiming a senior citizen discount must comprise a majority of senior citizens. Discounts apply only to bookings of one week or over.
Provisional bookings made by telephone must be followed by receipt of booking form and deposit in our office within seven days or three days if the provisional booking is made for a holiday to be taken in less than 6 weeks. For bookings made more than 6 weeks before arrival a deposit of 50% of total rental is required; until this deposit is received any reservation made is provisional and may be varied or cancelled without notice. The balance of the rental falls due 6 weeks before your holiday begins. No reminder is issued. We reserve the right to re-let the property if no payment is received by that date. Each booking is subject to a £10 booking fee.
Upon payment of the deposit and subject to acceptance of the booking the hirer becomes liable for the balance of the rental.
Bookings will not be accepted from persons under the age of 18. We reserve the right to refuse bookings solely at our discretion.
Home From Home reserve the right to request a security bond for any booking where it is relevant.
PETS: It is indicated in every property description whether or not pets are accepted. This must be strictly adhered to. Where pets are allowed an extra charge of £15 per pet per week will be levied. We ask you to keep your pets under strict control. They should not be allowed to foul gardens or communal areas. Hirers should provide bedding and eating utensils. Pets should not be allowed on beds or furniture. Hirers will be liable for any damage caused by pets and are asked to remove all evidence of their pets (e.g. dog hairs) before departure.
The maximum number of people (excluding babies 0-2 years) to be accommodated is displayed clearly on every property description. This may not be exceeded; nor shall the hirer part with possession of the property or sub-let or share it, except with members of the party shown on the booking form. We reserve the right to refuse entry to a property if the maximum number is exceeded.
All properties will be furnished and equipped for the maximum number of people stated in individual descriptions, but hirers will be required to supply their own sheets, towels and other linen unless otherwise indicated in the property description. Cots (where available) will be supplied with mattresses, but without blankets.
For properties that are advertised as three star and do not include the provision of linen or towels as standard, these can be supplied at a supplementary price.
AVAILABILITY: If the property is unavailable on the day stated due to circumstances beyond our control all monies paid will be repaid without question. Every endeavour will be made to find a similar property, but no further liability will fall upon us.
If the hirer is not satisfied with the accommodation provided he or she should contact the owner or owner's representative (Home From Home's Office) during their holiday.
Complaints cannot be accepted if made after the holiday. We shall take every step to ensure that complaints are dealt with speedily. We ask you to confirm all complaints in writing. Home From Home will not respond to any complaints received after the holiday has ended unless we are previously aware of the issue.
All rentals quoted include free participation in our Illness Cancellation Scheme. In the case of cancellation not covered by our scheme, the full rental must be paid. If we are able to re-let the property on your behalf, we will return your rental payment in full (including deposit), less an administration charge of 15%.
Please note that there is a 2% charge for credit card payments. There is no charge for debit card payments.
Neither we nor the property owners can guarantee the security of your vehicles or personal possessions whilst within the curtilage of the property and we cannot be held liable for loss or damage thereto, from any cause whatsoever.
Visitors will be liable for breakages caused during their occupation, and will be expected to leave the property (particularly kitchen utensils and appliances) clean and tidy. Extra cleaning will be charged for.
Keys may be collected from Home From Home's office between 3.00pm and 5.00pm on the stated day of arrival unless notified to the contrary by Home From Home. They MUST be returned to our office before 10.30 am on the day of departure. If visitors wish to collect their keys outside office hours there will be a charge of £25. Holiday homes should be available by 3.30 pm on the day of arrival. You are requested to vacate the property by 10.00 am on the day of departure.
WI-FI/Broadband - where the internet is provided/supplied it is provided in good faith and may from time to time be subject to loss of connection or malfunction. Home from Home will not accept any liability or responsibility if for any reason the service is not available or not functioning.
Each property description lists the white goods and appliances available. It is the visitor's responsibility to make sure the property selected has the required facilities.
