Cancellation Scheme

1. Self catering accommodation is generally booked in advance, and if cancelled, especially at short notice, is difficult to re-let. We must hold visitors liable for all rentals due should a cancellation arise. In the unfortunate event of a cancellation due to the death, illness of, or accident to, a member of the party mentioned on the booking form, we will immediately upon notification return all monies paid, less the administration charge of 15%. The claim must be accompanied by a certificate issued by a registered medical practitioner and must be in respect of an illness not known about at the time of booking (pregnancy, anxiety and depression will not qualify).
2. The scheme is automatically extended to each booking made with Home From Home (Wales) Ltd at no extra charge. Cancellation within the scheme must be informed by telephone and confirmed in writing.
3. Acceptance of claims will be made in writing and eight weeks should be allowed for settlement.
4. Please note that claims under this cancellation scheme must be made before the commencement of the holiday.

5. Cancellations not covered by the scheme

   We shall do our best to re-let your holiday property if you find it necessary to cancel your holiday. But do please bear in mind Conditions of Hire No.14. If we are successful we shall return all monies paid less 15% administration charge.

6. Cot Hire

   We have a limited number of travel cots and high chairs that can be hired on a first come first served basis. These can be hired at a charge of £15 per item per week. They must be collected from our office on arrival and returned to the office on departure. Please contact the office for further details.

7. Your Holiday Home

   When you arrive at your holiday destination, aided by our full road directions which are sent to you on receipt of your final payment, you will find a well equipped self contained property, complete with all furnishings, cutlery, crockery, cooking utensils and bedding (as advertised) necessary for your family party. Unless stated to the contrary within the brochure description, Most, but not all properties provide linen and towels. It is the visitor's responsibility to read the relevant property description carefully before booking. Tea towels and beach towels are not provided as standard so please bring your own. Provided towels must not be removed from the property for any reason.
8. We ask all clients (the property owners) to make available in a prominent position, all necessary information to assist you during your stay, including instructions for electrical equipment, names and addresses of local doctors, dentists and hospitals, refuse collection times, and any other pertinent details.
9. Also, an inventory of contents should be present, for you to check, for your own peace of mind - please report all shortages upon arrival, and any breakages during your stay, so that the party following you will not be inconvenienced.
10. All our properties are cleaned between lettings, but we should be obliged to hear of any shortcomings during your holiday, in order to rectify any problems.

11. Linen

    Home From Home now offers a limited hire service for bed linen. Details on request.

Read also, Conditions of Hire